Terms & Conditions

Terms & Conditions – Miki Pet Store

Welcome to www.mikipetstore.com. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully.

1. General Conditions

  • “We”, “our”, and “us” refer to Miki Pet Store.

  • “You” refers to the customer purchasing from our website.

2. Product Information

  • We always try to display accurate product images, descriptions, and details.

  • Colors, packaging, or minor details may vary slightly due to lighting, manufacturer changes, or stock updates.

  • Prices and availability of products may change without prior notice.

3. Delivery Time

  • Inside Dhaka: Estimated delivery time is up to 5 days.

  • Outside Dhaka: Estimated delivery time is up to 10 days.

  • Delivery delays may occur due to courier issues, weather, or unavoidable circumstances.

4. Order Confirmation

  • Once an order is placed, you will receive a confirmation message or email.

  • We may cancel orders for reasons such as product unavailability, incorrect pricing, or suspicious activity.

Return & Refund Policy

Thank you for shopping with us! We always try to deliver the exact product you ordered. However, if you receive a different product, we are here to help.

5. Eligibility for Return

You can request a return only if:

  • The product you received is different from what you ordered.

  • The product is unused, unopened, and in original condition.

  • You contact us within 48 hours of receiving the product.

  • Our support team approves the return before sending the item back.

6. Refund Policy

  • We do not provide refunds unless the product qualifies for a return under the conditions above.

  • If your return request is approved:

    • Refund or replacement will be processed within 5–10 business days after we receive and inspect the returned item.

    • Refund will be issued to your original payment method.

7. Non-Returnable Items

The following items cannot be returned:

  • Correctly delivered products (same as ordered)

  • Used, damaged, or altered items after delivery

  • Sale or discounted items

  • Digital products

  • Personalized or customized items

8. Return Process

To request a return:

  1. Contact us with your order number and photos of the product received.

  2. Our team will verify the issue and approve the return if eligible.

  3. Ship the product to the return address we provide.

  4. After receiving and inspecting the item, we will process your refund or replacement within 5–10 business days.

9. Contact Us

If you have any questions about our Terms & Conditions or Return & Refund Policy, please contact us:

📧 mikipetstore@gmail.com
📞 01703940228